Refund policy

Effective date: August 17, 2026

We want you to be satisfied with your purchase. This policy explains when returns, exchanges, cancellations, and refunds are available for purchases from Alaskair.

Return requests

You may request a return within 30 days after delivery. To qualify, an item must be unused, unworn, unwashed, in the condition received, and returned with its original packaging, accessories, labels, and proof of purchase. Contact contact@alaskair.shop before sending anything back. Returns sent without authorization may not be accepted.

Non-returnable items

Unless required by law, we do not accept returns of personalized or custom-made goods, perishable goods, downloadable or digital products after access or delivery, gift cards, items marked final sale, or opened personal-care, intimate, hygiene, or hazardous goods. Products damaged through misuse, improper care, modification, or normal wear are not eligible.

Damaged, defective, or incorrect items

Inspect your order promptly after delivery. If an item is damaged, defective, missing, or incorrect, contact us as soon as reasonably possible with your order number and clear photos where applicable. If we confirm an error or covered defect, we will provide an appropriate remedy, which may include replacement, repair, store credit, or refund, and will cover reasonable authorized return-shipping costs.

Return shipping

For eligible change-of-mind returns, the customer is responsible for return-shipping costs and for the item until it is received. Original shipping charges are non-refundable unless required by law or the return results from our error. Use a trackable service and retain proof of shipment.

Refunds

After we receive and inspect an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, typically within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed after approval, contact us.

Exchanges and cancellations

The fastest way to exchange an eligible item is usually to return it and place a new order after approval. We cannot guarantee changes or cancellations after an order enters processing. Contact us promptly and we will try to help.

This policy does not limit any non-waivable right available under applicable consumer-protection law.