Shipping policy

Effective date: August 17, 2026

Where we ship

Alaskair currently ships to addresses in the United States. Availability may depend on the product, destination, carrier restrictions, and applicable law.

Processing and delivery estimates

Available shipping methods, charges, and estimated delivery times are displayed at checkout or on the relevant product page. Processing and delivery estimates are not guaranteed. Orders placed on weekends or holidays may begin processing on the next business day.

Delivery can be delayed by weather, carrier disruptions, high order volume, address issues, government action, or other events outside our reasonable control. We will communicate material delays when reasonably possible.

Addresses and delivery

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction; changes cannot be guaranteed after processing begins. We are not responsible for delays or losses caused by an incorrect address supplied by the customer, subject to applicable law.

Tracking and split shipments

When tracking is available, it will be sent to the contact information provided with the order. Items may arrive in separate packages and at different times.

Lost, damaged, or marked-delivered packages

If a package appears lost, arrives damaged, or is marked delivered but cannot be found, contact contact@alaskair.shop promptly with the order number. We may ask you to check with household members, neighbors, the carrier, or the delivery location and to provide information needed for a claim.

Refused and undeliverable orders

If an order is refused or returned as undeliverable, any refund may be reduced by non-refundable shipping or carrier-return charges, except where prohibited by law or where we caused the problem.